Our number one priority is to look after you, the client. Our focus is making sure you have the coverage you need, that you are taken care of, and we are ready to fight for you regarding any claims or issues you are experiencing. Since we have your best interests in mind, it is troubling when we come across other insurance brokers and agents claiming to offer MLC compliant health insurance policies, because actually there is no such thing. It is prudent to have health insurance, but there is no rule in MLC requiring you to do so. Let me explain.

What is MLC?

It seems as if every day we hear myths regarding insurance brokers. We often find ourselves debunking false statements and explaining to clients that they received inaccurate information. Sometimes, people or products get a bad reputation that is unwarranted, for whatever reason. So here are five common myths that may have given the term insurance brokers a bad name.

1. “Insurance brokers are more expensive”

Have you ever heard the saying, “brokers make you broker”? That saying could not be further from the truth. In contrast, working with a broker can actually save clients both time and money, in addition to frustration. Insurance brokers receive their compensation from insurers, but that does not (or should not) cloud the judgment of a good broker to recommend whatever policy is most appropriate to the situation as presented by you, the client.

2. “Insurance brokers work for the insurance company”

There are a lot of people who think that insurance brokers work for the insurance company, however again that is not correct. A broker advocates and works on your behalf. Basically, they work for you! Yes, they work with the insurance company in order to deliver proper coverage to people, however their concern should always be their clients.

3. “Insurance brokers are just a middle man”

While brokers may act as the middle man between you and the insurance company, they are so much more than just a middle man. In many cases, an insurance broker will conduct research for you, file and assist you with claims through the entire process, and work to get you the best coverage option for your situation. Often times a broker has direct connections with decision makers at insurance companies so you don’t have to sit on a 1-800 line for 20 minutes to talk to someone that doesn’t have the authority to help you.

4. “Insurance brokers can’t offer the best plans”

Insurance brokers can offer the same plans that an insurance company does, for the same premium as going straight to the insurance company. In fact, going through an insurance broker should give you more value for your dollar simply because of all the added benefits that an insurance broker will perform for you.

5. “Insurance brokers aren’t as knowledgeable”

Insurance brokers are very knowledgeable. They spend all day, every day dealing with insurance. They know the industry, they live and breathe insurance, and they understand all the confusing terminology and phrases, which hopefully they can explain to you in a straightforward, no nonsense way. They also know the insurers, and the people who work there, which is a significant advantage over you calling a toll-free number and hoping for the best.

Having proper insurance is important whether you are at sea, or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. 

Have you ever heard the saying, “brokers make you broker”?

Brokers and insurance companies tend to have a bad reputation. Some people immediately have negative thoughts whether they are warranted or not. In fact, when we ask someone if they know what an insurance broker is or what they do, we receive all kinds of answers, most of them being negative. It’s time to improve on the perception of an insurance broker.

Take the time to find a quality, reputable broker to work with you in fulfilling your insurance needs. Not only will it be time well spent in the beginning when finding a plan, but it will also serve you well for the entire time that you have private health insurance needs, on a yacht or wherever your travels may take you.

Common Misconceptions

Insurance brokers aren’t evil, in fact they are quite helpful. It is a common misconception that brokers work for insurance companies, however that couldn’t be further from the truth. As insurance brokers, we work for you, the people!

It is also incorrect that working through an insurance broker costs the client more money. In contrast, working with a broker can actually save clients both time and money, in addition to frustration. Insurance brokers receive their compensation from insurers, but that does not (or should not) cloud the judgement of a good broker to recommend whatever policy is most appropriate to the situation as presented by you, the client.

Who Can Benefit?

Everyone who works on board a private or charter yacht that is travelling internationally should have private health insurance. Whether health insurance is provided by the vessel owner, or is purchased by each crew member individually, each person needs protection from a potential financial disaster caused by an unexpected illness or accident. The challenge is that it can be quite a task to sort through all of the options allowing you to determine what plan is best suited for your needs, or the needs of your group. This is where an insurance broker can be an invaluable source of information, and most importantly a helping hand.

So What Does a Broker Actually Do That You Cannot Do Yourselves?

First, they spend all day, every day dealing with insurance. They know the insurance industry, they live and breathe insurance, and they understand all the confusing terminology and phrases, which hopefully they can explain to you in a straightforward, no nonsense way. They also know the insurers, and the people who work there, which is a significant advantage over you calling a toll-free number and hoping for the best.

Second, insurance brokers evaluate and research the marketplace on a regular basis. A reputable broker knows the dynamics of the health insurance industry, what the headlines are, what is no longer relevant and which carriers provide consistent service. Nothing is more frustrating than finding an insurance plan that fits your needs, only to realize at time of claim that the company does not deliver.

Finally, a broker advocates and works on your behalf. If and when a situation arises where a shore-side helping hand is needed you can turn to your broker for assistance leaving you to continue to concentrate on your employment at sea.

How Do You know if a Broker is Reputable?

Word of mouth is the best form of marketing for a business, as well as the best form of research for a customer. There is no better way to find something than by asking someone you trust who has experience with your issues or concerns. This is also the case when finding a good insurance broker. Generally though, you want to look for a broker with experience and longevity in the health insurance business and one who certainly should be able to provide references. It is also important that the broker is specialized and experienced in the yacht crew area as it is quite different from the typical expat insurance market.

Having proper insurance is important whether you are at sea, or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. 

Have you ever found yourself in a situation where your health insurance isn’t covering what you expected it would? Sometimes mistakes are made, and just because your insurance carrier isn’t paying for something, doesn’t always mean that you will be left to foot the bill. There are steps that you can use to take action and to ensure that you receive the coverage you purchased. By filing an appeal or disputing a health insurance claim, you can hopefully change the outcome. Filing an appeal can sometimes feel like a daunting task and can seem like a hassle, but by following these tips, we hope to ease the process for you, so you know what to expect.

1. Read Your Policy

The most important thing that you can do when you are filing an appeal to a health insurance claim is read your policy. You should read your policy when you purchase it, then re-read from time to time so you are refreshed on the breakdown of your coverage. It’s also a good idea to review your policy before having any procedure. Doing so could help avoid a situation where you need to file an appeal. It’s also important to assemble all important paperwork, and keep an organized record of the details of your case (Who, what, when, where, why, how).

2. Try to Have a Main Contact at the Carrier

Having one contact can make the process easier for you. By doing this, you will not have to keep explaining your case to every person on the phone. Also, you may be able to build some rapport with your contact, which may inspire them to go above and beyond to help you.

3. Be Patient 

Patience will be required whenever filing an appeal as the process can take some time. The insurance company will conduct extensive research to determine if your appeal is worthy. Going into the situation knowing that the process can take some time may help you with expectations. It’s also important to approach the situation in the right manner. In many situations in life, handling something in a positive, respectful manner can get you a lot further than having a negative attitude or having a chip on your shoulder.

4. Contact Doctors and Hospitals

Be prepared to contact doctors and hospitals, and do a little bit of investigating on your part. You may come to find that there was an issue with the provider and it was just a simple error.

5. Act fast

When filing an appeal, there may be a limited time that you have in order to file. Similar to a return policy when you buy at a retail store, you may only have a certain number of days to make an appeal.

Beware

If your claim appeal is with a network provider, by contract the insurer usually can only pay the network provider, not you. So if you pay the bill and are awaiting reimbursement, it can be complicated. Also, if you decide to not pay any bills and wait for the appeal process to finish, your credit may take a hit. Talk to your doctor or office that you are working with and let them know the situation. Try to keep them from sending your outstanding bills to collections.

If you have any more questions about what steps you should take when filing an appeal, please feel free to ask us or comment below! Having proper insurance is important whether you are at sea, or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. 

Have you ever heard the saying, “You can learn the easy way, or the hard way!” Many say the best way to learn is through experiencing something that will have an impact on you, whether you personally experienced it, or someone close to you did. The important part is that whatever the impact was, it will motivate you to make the right decision. It could have been something bad that made you never want to go through that again, or something good that made you want to have the same result. The following is a case study of two different scenarios of clients who are experiencing the same issue. Both scenarios are handled in different ways, resulting in different outcomes.  

Scenario A

A client who takes a proactive approach to their health went in for their regularly scheduled ENG. During the screening portion of the physical, the doctor discovered a potentially harmful bacteria. Due to this client’s proactive nature of maintaining their health, the bacteria was caught before it had done any damage and they were able to have successful treatment with antibiotics.

Scenario B

A client who doesn’t like to go to the doctor decided to skip their regularly scheduled ENG because the yacht they were on did not have it as a requirement. Several weeks later, they began experiencing stomach pains, nausea, and vomiting. They didn’t think much of the symptoms they were experiencing, attributing it to a stomach bug. A couple weeks went by and the symptoms continued to get worse. At this point, the client decided it was time to go to the hospital, where doctors discovered a developing stomach ulcer, caused by Helicobacter pylori.

The Diagnosis 

Both clients had the same issue, an infection of Helicobacter pylori. Helicobacter pylori is a bacteria that can cause stomach ulcers as well as stomach cancer. Much like Herpes, it is present in many people, 85% of people to be exact, and can go an entire lifetime without causing any issues. Our client from Scenario A was able to notice the infection early enough and have it treated before any symptoms presented themselves. Our client form Scenario B had a different fate that may have been avoided if they had their regular physical exam.

The Cure 

Going to the doctor can be a hassle, especially for a yacht crew member who may rarely be onshore to do so. However, getting your check-up is important to decide your overall health, as well as to detect any issues early enough so that something can be done proactively. Get a routine physical each year, even if your yacht doesn’t require you to do so. Otherwise it may be too late by the time you find out you are having an issue, even if you don’t have any symptoms. Having good medical insurance is crucial too because if any issues do arise, you may need costly medical treatment.

MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com.

Captain: “Is everyone ready to set sail?” If you are a member of a yacht crew, hopefully you will never have to think twice about whether or not you are ready to leave shore. Don’t find yourself in a situation where you forget something, or aren’t fully prepared to be at sea for an extended period of time. Follow our list to assist you when preparing for the next time you leave shore.

1. Passport

It is important to confirm that your passport is valid before leaving shore. Not only does it have to be valid on the dates for which you are expected to visit another country, but in some cases there are countries that require your passport to be valid long after you are expected to be there. This may be because they want you to be prepared for the unexpected. For example, if you are stranded and must stay longer than originally expected, there will be no worries about whether your passport has expired.

2. Immunizations & Local Health Hazards 

Make sure all of your immunizations and vaccines are up to date. While you may know where you are headed, it is common for yachts to make unexpected stops. So it is a good idea to be updated with the vaccines of the entire area you are going to. Also, research and prepare for any medical conditions, viruses, etc. that are prevalent in the area. For example, the Chikungunya Virus which is spread by mosquitoes is spreading throughout the Caribbean. If you will be in that area, be sure to heave plenty of mosquito repellent, and wear the necessary protective clothing.

3. Locations

There is a chance that you will be heading to a place that you have never been to before. Do your research, and try to become familiar with the location. Learn any major roads or landmarks that can help you navigate the area. Know where medical facilities are located. Also, your guests may ask you for some assistance with directions, or advice on any activities and excursions that the location has to offer.

4. Emergencies 

Familiarizing yourself with the emergency procedures of certain situations is always a good idea before leaving shore. Even more so if this is your first trip, or have recently switched vessels. Different yachts can have different procedures and rules, so prepare yourself for any unexpected issues that may arise.

5. Insurance 

Even though this is the last thing on our list, it is the most important! Having the right health insurance coverage is critical when abroad. Anything can happen no matter where you are in the world, so having the proper coverage can be the difference between financial peace of mind, and financial disaster. There are many yacht owners who have the entire crew under one plan, however if you are required to find your own insurance, don’t hesitate to give us a call! 

MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, or would like some advice, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. 

Ever wonder why a yacht or ship had a certain flag on the back of it? Or a certain city and country under the name of the ship? No, it’s not just a flag of their favorite country, or where they are headed next. Believe it or not, those flags and countries have a significant purpose in the maritime industry. A flag state, or flag of convenience, is the state that a yacht or ship is registered or licensed under. Meaning that they have to follow the laws of that state. 

Why Do Yachts and Other Vessels Need a Flag State?

If there were no flag states, then who would regulate vessels traveling through the seas? Where would their jurisdiction begin and end? Typically, a vessel needs to be registered under a flag state for international voyages. It’s considered illegal to sail the seas without being registered, much like it is illegal to drive without a license, so think of flag states like the DMV in the United States, or the DVLA in the United Kingdom.

Why Is Choosing the Right Flag State so Important? 

Choosing the right flag state is very important. There is a reason many commercial vessels register their flags offshore. It can impact how successful you are as a business, by having to follow certain employment and tax laws and other variables that can keep money from reaching your bottom line. It can also have an impact on your liability and privacy. This is why it is typical for many vessels to register offshore with a flag state that may be more “lenient” with certain laws, in order for them to make their business as successful as possible, or for owners to save as much money as possible.

Open Registry vs. Closed Registry

There are different types of registries, open and closed. Open registries allow vessel owners to be registered under their flag of convenience, and can staff a crew of many different nationalities. A closed registry is open only to vessels of that particular nation and must employ crew from that nation.

The Most Popular Flag States 

The most popular flag state is Panama, with almost a quarter of ocean vessels registering there. Other popular flags include Liberia, Marshall Islands, Malta, Singapore, and Hong Kong. For those that are curious, the most popular flag state for yachts is the Cayman Islands, and the most popular flag state for cruise ships is the Bahamas, with many cruise lines having their ships registered there. Part of the reason yachts and cruise ships are registered in these countries is because the Cayman Islands and the Bahamas have open registries, allowing them to hire large groups of people from around the world, while not having to follow strict employment laws, like the ones that exist in the U.S. or Europe. 

Do you work onboard a yacht or cruise ship and do you have marine crew insurance? For specific medical questions or emergencies you should always contact your insurance carrier directly. If you have any general questions about precertification, your current plan, or are interested in purchasing marine crew insurance, contact us at mhginsurance.com or call us at +1 954 828 1819 or +44 (0) 1624 678668. Our insurance specialists have the knowledge and experience to assist and guide you to the best coverage for your budget.

As insurance brokers we are here to help! Part of that assistance is our expert advice that we provide. So we thought it would be a great idea to ask our employees, “What is one piece of advice you would give your clients?” 

Mark Bononi- Director, Luxury Yacht Division 

Generally speaking, you get what you pay for. Typically, health insurance that has a lower cost will not have the same amount of coverage as one that costs more. If you are looking for health insurance that fits you best but you have a budget, seek advice from someone who knows what they’re talking about, and is experienced on the matter.

Edward “Mole” Telfer- Director, Cruise Division 

Providing a solid employee benefits package can be the key to attracting and retaining the industry’s best employees. Use a “Rolling Benefits Strategy” to build up your benefits over time.

Janine Jeffries- Director, Business Insurance Division

Give your agent a complete picture of the business and description of operations. Each business has unique attributes. The more your broker knows, or has a better understanding, the better we can do our job. Also, be sure to ask questions. You would be surprised how many needs are uncovered during a Q&A session with your broker.

Stephen Beck- Manager, Life & Health Division

I would advise our clients to not WORRY about “What if?” but to ASK about the cost of insuring themselves against each “What if?” that concerns them. Just ask, “How can I protect myself in the event of a ________________?” We have the answer.

Joanna Drysdale- Manager, Underwriting Services 

In our field, insurance isn’t just about protecting yourself against financial loss or covering your contractual obligations. It’s also about showing your employees that they’re valuable to you. Hanging on to a great bunch of crew season after season is worth so much more than the savings you make by skimping on crew benefits.

JW Haagensen- Account Executive, Inside Sales 

Disclose all current and past medical conditions when applying for insurance. Insurance enrollment forms are a contract and if you fail to reveal a portion of your medical history or provide incomplete information, the insurance company could cancel your policy. No matter how minor it may seem, it’s important to advise your entire medical history and keep a file.

Steve Jackson- Consultant, Yacht Division

Find an insurance broker who really knows their field. Having an understanding of the real life of a captain and his crew as well as the technical knowledge of the insurance industry is invaluable.

Clayton Swart- Manager, Business Development 

Whether you’re purchasing group insurance for your employees, insurance for your business or an individual plan for you and your family, it’s important to understand your policy. I know that insurance documents can be boring, but it’s really important that you read through them to make sure you understand the benefits and limitations of the plan. If you find anything confusing, it’s better to address those points before you need to use the plan.

MHG is here to help and provide assistance with all of your insurance needs. Whether you are looking for marine crew insurance, health insurance, life insurance, travel insurance, expatriate insurance or insurance for your business, we have the experience and knowledge to help you find the right policy. Please contact us at +1 954-828-1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. Let our insurance specialists find you, your family, or group, the best insurance available for your budget.

At MHG Insurance Brokers, we make sure that our yacht crew clients are insured in the event of a medical issue or an accident, but we also take an interest in the everyday health and safety of our clients. Today we would like to provide a roundup of information from our friends and partners that are experts on Yacht Safety Drills. If you have a story or comment about onboard safety drills, including ways to make a drill fun or memorable, please leave us a comment or join the discussion on our Facebook page.

1. Make drills fun. 

A common discussion in yacht captain forums is how to run safety drills. As one commenter in YachtForums.com mentions, anything that breaks up the monotony of daily tasks is usually a welcome break, but making a safety drill fun and competitive will not only help get crew involved, but also makes it easier to recall the procedure under times of stress, when you really need it.

We have an annual contest to see who can get into their survival suit the fastest- you'd be surprised how fast those times are when there is an iPod or $100 (plus bragging rights) on the line for the winner.

2. Spread the knowledge. 

Our second point is a reminder that all crew need strong safety skills, even those skills that may not usually fall under their responsibilities, and it comes from Dockwalk's article on Safety Drills.

Know your stuff. Throughout your yachting career you will receive varying levels of safety training from sea survival to first aid, but keeping these skills fresh could prove to be invaluable in an emergency. “Recently, I was running a drill during which the crew role play. [In this drill,] a lot of the crew had been seriously injured, including the boats medical officer,” says Capt. Nick. “Our allocated deputy [medical officer] had to step up to the mark. I asked her to talk me through the CPR procedure. It was fairly obvious that she had forgotten much of the basics and I realized that refresher courses should be part of our training schedule.”

3. Consider the learning styles of your crew when going through drills. 

There are three types of learners: visual, auditory and kinesthetic. In other words, we all commit things to memory using sight, sound, or touch. In order to help all crew remember procedures, consider testing them in using each of these ways. For example, demonstrations will help visual learners, asking crew to repeat information will help an auditory learners and hands-on practice will aid kinesthetic learners.

4. Consider security drills as well as safety drills.

According to a recent article in The Triton by megayacht stew Alene Keenan, safety is just one important drill that should be considered part of crew responsibilities.

The importance of security training is finally being recognized and is now mandatory for all crew on ISPS-compliant yachts. Many young crew think the STCW code consists simply of the four modules of Basic Safety training required to get our first yacht job. Perhaps we don’t think about the relevance of security awareness training unless security issues touch us individually. For me, the relevance of this came about as a direct result of the terrorist attacks on the World Trade Center on Sept. 11, 2001. I was the new chief stew on a yacht based at Chelsea Piers on 23rd street. We saw it all happen. We were not able to move the vessel because our engines were disabled and so we ended up volunteering. Security drills are mandatory and best practices have been formulated to mitigate risks of a security breach. Ship security plans detail the procedures to follow in the event of an incident. But on that morning, we did not know what to do or what to expect.

5. Take responsibility for yourself. 

Regulations and drills are one thing, but when it comes down to it, safety is everyone's responsibility. If you are a chef onboard and cannot tie a knot, you may come to regret not taking the time to learn basic seamen skills. No matter what position you are in, ask questions, grasp as much familiarity with the boat and the tasks that each mate manages, and consider the additional learning not only a resume builder, but a potential lifesaver.  

When it comes to international yacht crew insurance, being as open and forthcoming as possible, both before and during the time you are insured, can be critical to having a successful insurance experience. When you ask people about their medical status, the most common response is “I’m fine”. Unfortunately many people often... shall we say... “overstate” how healthy they are.  Normally, this will not bode well once a claim against insurance is made. 

Let’s review the 5 most common pitfalls: 

1. Non-disclosure of a past medical condition

Not only can this be a dangerous situation for you and your fellow crew, but it also sets up a scenario where in a worst case, your insurance could be cancelled. Insurance enrollment forms are a contract, and misrepresentation or incomplete information can render your insurance policy void. It’s important, no matter how minor it may seem, to disclose your entire medical history (and keep a file).

2. Non-disclosure of an ongoing medical condition 

Accurately representing your health to the insurance company (and even your insurance broker) is really important. Many people don’t realize that taking a regular prescription drug is significant in the eyes of the insurer.  When the claims start coming in for the cost of those medications, the insurer is most certainly going to start asking questions and that’s likely to take you down the path of having your claims denied. With all of the necessary information, we can provide you with personalized support that works for you.

3. Overstating the recovery of a previous illness or injury 

It’s important to be careful about saying, “I’m fine” after recovery from an illness or injury. This is particularly important with back, shoulder and neck injuries.  With the work that you do, we often see crew returning to work before they really should and that doesn’t always give the body time to fully recover. Not being in pain, may not mean you are fully recovered.

4. Non-disclosure of all the facts at the time of claim

If you have an injury or illness and you need to make a claim, it is important to fill out the claim form completely with as much detail as possible surrounding the circumstances.  This may include an incident report, or possibly a police report(!) along with your own personal narrative, which can be valuable.  Withholding information usually will simply result in your claim being delayed or otherwise declined.

5. Waiting until you have insurance to see a doctor    

This is the most critical item of all the pitfalls, when it comes to your wellbeing.  Do not delay seeking medical attention until you have health insurance. Not only are you putting your health at risk, but once you do see the doctor, the insurance company will probably not pay your claim because you had the condition prior to purchasing insurance. This is a standard clause in most international insurance plans, the language says something to the effect that treatment should have been sought previously by a prudent person. So please be prudent! The key to a successful insurance experience starts from the very beginning and goes all the way until you are no longer in need of health insurance. 

The MHG team looks forward to seeing you at the Fort Lauderdale International Boat Show and will be on hand to answer all of your questions about yacht crew insurance, US health insurance, sick pay / disability income, life insurance and travel insurance. See you at booth 727B located in the USSA Pavilion located in the Yachting Tent! If you’re not attending the show and are still interested in learning more about the different types of insurance that we offer, please call MHG Insurance Brokers at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com to find the insurance plan that perfectly meets your needs.