When you get sick or injured, taking prompt and appropriate steps often determines how quickly (or slowly) you recover from the condition. However, this does not mean that the best course of action is to always head to the nearest hospital Emergency Room (if you are ashore) or to declare SOS, simply because you need a tissue. With regard to your health insurance and also in an effort to get prompt care, Urgent Care facilities are often the best place to go, if you aren’t going in an ambulance. In contrast, sickness or injury onboard, no matter how minor it may seem, should be treated with the utmost care and as an emergency. Some of the most common mistakes that are made regardless of where they happen include:

· Getting injured and then getting up and moving right away

· Not notifying anyone of something that happened or that you don’t feel well

· Continuing to ‘work through the pain’

· Not asking for help

· Spreading whatever you might have among the crew or guests

· Making the assumption that you will be fine

While any or all of these may be in play at the same time, the key is to realize when your behavior matches any one of these and to take corrective action before it gets worse. You should have your own onboard medical protocols and procedures readily available, and you also should be familiar with them in the event they are not accessible at the time of the incident.

With injuries, it can be difficult to know if something is a bad strain or sprain, or whether it’s broken. Don’t test it to find out! Instead, don’t move unless you absolutely must and ask for help. Once the situation has stabilized, have it evaluated by a medical professional onboard or at the nearest port.

On the other hand, you have some sort of illness that is making you feel uncomfortable, the key is to determine what it might be as quickly as possible, and take appropriate actions to treat the condition. In the event of a suspected contagion, isolate yourself as soon as you can.

Certainly there are any number of different medical situations that can arise while at sea or ashore. Some are of Urgency, while clearly others are an Emergency. The secret to a successful outcome in any case is knowing what steps to take, whether it is you, or a fellow crewmember that needs assistance. It’s also important to know what requirements you may have under your health insurance and/or P&I insurance for notifying the appropriate people about any accidents or injuries that might occur. That way the proper coordination may be made to facilitate costs of treatment and coordination with the hospital/doctors/facility that provide you with care.

Whether you have questions about your current yacht crew health insurance plan, or are looking for additional coverage such as sick pay / disability income or life insurance, the Insurance Specialists at MHG are glad to be of service. Call us today at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com.

When looking at what insurance plan is best for you and your crew, there are the typical thoughts that come to mind. How much is the premium? What is the deductible? Will my primary physician be in network? Yacht crew have a specific set of needs when it comes to their medical insurance plan, even more than just international coverage. What about many of the benefits that may help yacht crew, that aren’t in the insurance contract? Which is why it is so important to get to know the service and support side of yacht crew insurance. The following are several of the different points that you should be thinking about when selecting your yacht crew insurance plan.

Help When You Have a Need

The first point is pretty self-explanatory. Some companies have better customer service than others, whether it is the insurance carrier or the broker. If you don’t work in the insurance industry, it is quite easy to get confused by terminology and policy wording. Even just understanding how your policy works can be a challenge. You want to make sure you are partnering with companies that will be there for you in your time of need, whether guiding you through a medical emergency, or answering a basic question.

Stuck Paying the Entire Medical Bill

One of the more common issues seen across yacht crew insurance is crew members stuck paying for the entire medical bill and then claiming back. The main reason is because yacht crew travel all around the world, making it easy to go to a doctor, or an office, or a hospital that isn’t in your network. This is why it is so important to always ask for assistance before seeking care (especially a potentially higher cost treatment), and having a service minded insurance company can greatly assist.

Top Rated Doctors in Network

A complaint that many have regarding the medical industry is how someone can trust a doctor they know nothing about. This is especially true if you are in a foreign country with a different healthcare system (and possibly a different language!) than your home country. Do they use different practices? Different medicine? One way to combat this issue is by using a carrier that has global knowledge and experience. They may be able to help guide you to doctors who have a higher rate of successful outcomes for the type of care you need, in the area you are located.

24/7 Assistance

Medical emergencies don’t wait, and they don’t only happen during normal office hours. If a crew member is having an emergency at 3 a.m., the last thing you want to hear is a voicemail telling you that someone will contact you during business hours. It is important to make sure your insurance carrier is available and responsive 24/7.

Having proper insurance is important whether you are at sea, or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. 

DOUGLAS, ISLE OF MAN (January 11, 2018) – MHG Insurance announced today that Jack Okell has been promoted to Analyst. In this newly created position, Jack will reconcile the premium and claims experience for any given account, in addition to providing reports to underwriters in the London market.

Jack was studying Mathematics, Statistics and Physics at Lancaster University in England when he joined MHG as part of the Isle of Man Governments STEP scheme, a program which places Manx undergraduates with local businesses for the summer. Previously, he served as a member of the Army Cadet Force, where he learned self-discipline and the importance of working within a team setting.

“Jack previously worked with MHG as an intern, but it didn’t take long for us to realize his importance and value to our team.” said Cathy Lane, Director of European Operations. “Jack has proven eager to learn and gain experience in any setting, and we are excited to watch and support his growth as he takes on this new role with further responsibility.”

MHG Insurance has been providing insurance guidance and solutions since 1991. The company has established an unrivalled reputation for providing quality insurance products that meet clients’ coverage requirements and budget.

About MHG Insurance

Established in 1991 in Miami, Florida, MHG Insurance is an independent, global, full service insurance brokerage and consultative facility. Through its extensive relationships with international underwriting markets, MHG develops and provides a full range of employee benefits, risk mitigation programs and business insurance all supported by comprehensive attention to service support for all of our clients. In the marine community, MHG is well known for its expertise in the Maritime Labour Convention (MLC 2006) and developing MLC-aligned crew insurance solutions. In the U.S., MHG provides group and individual employee benefits along with advice on federal regulations regarding the Affordable Care Act. For more information about MHG Insurance and the services

DOUGLAS, ISLE OF MAN (January 26, 2018) – MHG Insurance announced today that Jessica Kramer has joined the company as Underwriting and Claims Assistant to provide benefit and claims support to European-based yacht clients.

Prior to joining MHG, Kramer worked in the shipping industry for 12 years, specializing in crew management, payroll, and insurance. Most recently, she worked as a Marine Personnel Officer for a leading global maritime service provider, managing crew on offshore vessels in the North Sea.

“Jessica is an excellent addition to the team” said Cathy Lane, MHG’s European Operations Director. “We’ve been looking for a suitable candidate to step into the Underwriting and Claims Assistant role for quite some time now. We are extremely pleased to have found Jessica. Her experience and personality are a perfect fit.”

MHG Insurance has been providing insurance guidance and solutions since 1991. The company has established an unrivalled reputation for providing quality insurance products that meet clients’ coverage requirements and budget.

About MHG Insurance

Established in 1991 in Miami, Florida, MHG Insurance is an independent, global, full service insurance brokerage and consultative facility. Through its extensive relationships with international underwriting markets, MHG develops and provides a full range of employee benefits, risk mitigation programs, business insurance and financial services all supported by comprehensive attention to service support for all of our clients. In the marine community, MHG is well known for its expertise in the Maritime Labour Convention (MLC 2006) and developing MLC-aligned crew insurance solutions. In the U.S., MHG provides group and individual employee benefits along with advice on federal regulations regarding the Affordable Care Act. For more information about MHG Insurance and the services

Yacht Crew, and other professions that require world travel, need special medical insurance plans. Plans should include international coverage, a support system that can guide them when in need in a foreign country, and repatriation. While many different areas of the world offer these types of insurance policies, yacht crew should be considering certain aspects of the plan other than just international coverage. For example, if a crew is working on a vessel that is spending a great amount of time in the United States or the surrounding waters, they may want to consider having a U.S. friendly insurance plan. Here’s why:

1. May not be recognized

If you happen to get sick while in the U.S. and need medical attention, you will want the process to go as smoothly as possible. However, with non-friendly U.S. plans, the doctors or hospitals may not recognize the plan. This may result in an initial denial of insurance, leaving you responsible to pay for your treatment, which can be particularly expensive in an emergency situation.

2. May need preapproval

Many times, with an international medical insurance policy, you will have to get preapproval of your treatments before you receive them. Which is a bit different compared to how things work in the U.S. Typically, doctors and hospitals are well versed in the different types of insurance, and with a U.S. friendly plan, you will be able to go and get the treatment you need without having to stress about the insurance part. After all, if you are needing to use your insurance, it is because you are in pain or are ill, and the last thing you will want to do is have to stress about getting your insurance approved before you can get treatment.

3. There may be a delay

Typically, if you have insurance that is not U.S. friendly, it is because the country where the insurance is offered is not in the Americas. Whether it is Europe, Asia, etc. the insurance company will be in a different time zone, making communication difficult, potentially resulting in delays. In the event of an emergency situation, the last thing you will want to hear is “we cannot get ahold of your insurance carrier”, or “we left a message and are waiting for hear back from them”. Also, it should be noted that in other parts of the world, insurance is not handled with the same urgency as it is in the U.S.

4. Different benefit structure

While the above issues can cause a headache for you when trying to use your international medical insurance plan in the U.S, this particular issue can cause a headache for the doctor’s office or hospitals. Depending on where you can your insurance, there will be a different benefit structure than what medical personnel in the U.S. are used to seeing. Since they will be unfamiliar with the benefit structure, it will only add to the stress and issues you are dealing with when trying to use your insurance.

Having proper insurance is important whether you are at sea, or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at

or visit us online at mhginsurance.com. 

Filing an insurance claim can be a confusing and lengthy process. In many cases, people have never been involved in a claim before. They may not think to do things in the moment that may help them later during the claims process. Let us help by offering some tips when filing a Marine General Liability insurance claim.

Call Insurance Agent and Insurance Company

The most important place to start when there has been a loss is with your insurance agent. If you are unsure whether a claim should to be filed, your agent can help. Your agent will collect the necessary information, and guide you with the next steps that you will need to take. Do not hesitate to contact your agent, he or she handles claims daily and will be able to give you advise that can save you time and aggravation.

List All Damages Incurred

Make a list of all the damages that have been incurred. Some damages may not be obvious, and may require further investigation by the adjuster or another trained professional. Make notes of any specifics about the incident like time of day, weather, and people present at the time of the incident.

Take Pictures

Having proof of damage can affect the outcome of a claim. If an incident occurs, take pictures to document the damage to property as soon as possible. This will help the adjuster if emergency repairs need to be completed to prevent further damage. Keep all photos and receipts for emergency repairs in a safe place and be sure to hand them off to the adjuster as soon as possible.

Prevent Further Damage

After assessing and documenting the damages, do what you can to prevent further damages from occurring. Whether that means clearing the area of other materials, or securing machinery, do what you can to limit the extent of the damage. It is also important to exercise caution when trying to prevent further damage. If it is not safe to be in the area, do not risk injury to yourself or others by trying to limit damages to property.

Who Should the Company Contact to Follow Up on Claim?

It is important to organize who will oversee the claims process within your company. Make sure this person has access to certain information about your business that may be needed during the process. Also, having one person be in charge may also make this process more efficient and ultimately help close the claim faster.

Having the proper insurance coverage is crucial for the success of any business, and every business needs coverage specific for its characteristics. If you have any more questions, would like further explanation, want to change your general liability policy to a marine general liability policy, or are interested in any other form of business insurance, please contact us by calling 954-828-1819 or visiting mhginsurance.com. We look forward to assisting you with all your insurance needs.

No matter what type of business you have, every business has unique needs when it comes to liability protection. Especially if your business is conducted near or on the water, such as marinas and shipyards. Marine general liability coverage is necessary for businesses of this nature. There are some businesses who aren’t aware of the difference between marine general liability and commercial general liability. One difference is that commercial general liability policies often include an exclusion for work done on or near water. This is important because if the incorrect policy is purchased, there may be no coverage at the time of a claim. Claims typically happen when you least expect them. The following are three common marine general liability claims. 

Slip and Falls 

We are all familiar with slip and fall accidents. Businesses on or near the water can create more opportunities for wet floors, or other areas of moisture. It is important to have proper signage around your property/building giving warnings of “slippery when wet.” Installing non-skid flooring is another way to help prevent a slip and fall claim. Keep in mind that slip and falls can happen whether there are wet floors or not. No matter how much precaution you take, you still need proper insurance coverage in case of a claim.

Damage to Someone Else’s Property

Just as damages and mishaps can happen on your property, they can happen on others’ property as well. If your business involves employees doing work at a marina, shipyard or private dock, you may be held liable for damage caused by your employee. Properly train your employees, and provide safety procedures that employees are required to follow at every location. Marine contractors that do work involving welding are especially vulnerable to this type of claim.

Pollution Liability

Work done on or near the water involving boats has an inherent risk of a pollution loss. There are state and federal regulations involving pollution both from gasoline and oil. Both substances are used daily in many marine operations. It is very important that the policy include coverage for Sudden and Accidental Pollution Liability. A marine contractor can be subject to stiff fines and penalties for polluting a body of water.

Having the proper insurance coverage is crucial for the success of any business, and every business needs coverage specific for its characteristics. If you have any more questions, would like further explanation, want to change your general liability policy to a marine general liability policy, or are interested in any other form of business insurance, please contact us by calling 954-828-1819 or visiting mhginsurance.com. We look forward to assisting you with all of your insurance needs.

No matter what type of business you have, every company has unique needs when it comes to liability protection. Especially if your business is conducted near or on the water, such as marinas and shipyards. Marine general liability coverage is necessary for businesses of this nature, however there are some business owners who aren’t aware of the difference between Marine General Liability and Commercial General Liability. So, let’s look at a few reasons why you might need a Marine General Liability policy (MGL) over a Commercial General Liability policy (CGL).

Define the Difference

One easy way to understand what type of policy best suits your business is by defining the different types of insurance.

Commercial General Liability policies protect business owners against third party claims for bodily injury, property damage, damage to premises, fire damage to premises caused by negligence of the insured, and personal and advertising injury (slander and false advertising). These policies are designed for business that conduct their operations on land only. Most contain specific exclusions for work done on watercraft and any work done over water. The standard Commercial General Liability policy will also not extend liability for anyone operating a watercraft or for damage to a watercraft that is in the insured’s care, custody, or control.

Marine General Liability policies will respond to a third-party claim for liability in the same way as a Commercial General Liability policy and they will also include coverages designed specifically for those who work at sea. These policies include coverage for marine contractors and others who work on or near water. They provide coverage for the typical liability risks that businesses incur, which are covered in a standard commercial general liability policy, and may be endorsed to offer additional, more specific protection that addresses the more unique needs and potential risks associated with maritime operation, such as:

• Liability when renting or leasing a boat or watercraft. Protection includes property damage to the vessel, as well as pier damage;
• Liability and hazards faced by marina operators, and includes property and structure damage protection;
• Liability met by terminal operators against loss or damage of cargo;
• Liability met by operators and owners of piers or wharves, covering damage to property of others while in their custody, including tugs, tows, cargo and equipment.

Many are Uninsured or Underinsured

Companies may try to save money by choosing a policy with a lower premium. The problem they often face is that they may be purchasing a policy that specifically excludes the work they do on a daily basis. Even if you spend the majority of your time working on land, one project on a ship or over water might lead to a claim that is not covered by a standard Commercial General Liability policy. Your insurance broker should consider your risks, as working around water means specific coverages are needed.

Custom Plans are Available

Marine General Liability coverage can be tailored to include hull and P&I, international liability, contractor’s equipment, and more.  It is essential to seek the advice and information from a trusted, knowledgeable broker, such as MHG Insurance Brokers. The team at MHG Insurance Brokers is well versed in the risks and coverage requirements of those who work in the industry. MHG Insurance Brokers works with you to determine your specific needs and budget, and will create a comprehensive liability package that will meet every one of those needs.

Having the proper insurance coverage is crucial for the success of any business, and every business needs coverage specific for its characteristics. If you have any more questions, would like further explanation, want to change your general liability policy to a marine general liability policy, or are interested in any other form of business insurance, please contact us by calling 954-828-1819 or visiting mhginsurance.com. We look forward to assisting you with all your insurance needs.

Good work is as hard to find as good workers are to keep. Anyone that works in a Human Resources role can attest to the difficulty of attracting workers, keeping workers happy, and making sure employees are motivated. This can be even more true when talking about yacht crew members. Crew members are constantly moving from one ship to another for many different reasons. The following tips can help you formulate a plan to help keep your crew on your vessel. They can also help to motivate crew in general, as workers may work harder knowing that they are being ‘taken care of’ or feeling grateful for the position they are in on board.

Salary

The most obvious thing that can motivate someone to work for you, or to work harder, is money. Are your wages competitive in within the industry? Depending on what someone’s title is, they can make anywhere from $30,000 to almost $500,000. By offering competitive salaries, crew members may be more inclined to come work for you and may think twice before deciding to leave.

People They Work With

One aspect of employment that can be considered priceless is the people that work with you. While this applies to many jobs, it carries even more weight with yacht crew members. One reason is because crew are essentially family. Would you want to live and work closely with someone you didn’t like?

Itinerary

Many crew members decide what yacht they may want to work on by looking at the itinerary. One of the benefits of being part of a crew is getting paid to sail around the world, and visit places you may have otherwise never even considered going. Also, some crew members may only want to stick to certain areas they are familiar with, or places they consider safe.

Vessel Size

The size of the yacht can be a deciding factor in where someone decides to work. After all, the larger the yacht, the better it looks on the resume. Not to mention there are more positions to fill, giving you the opportunity to work with more people. Let’s not forget also, that a larger yacht can also mean a higher salary. Some crew prefer the environment of a smaller yacht, where there are often less personalities to work with and sometimes a less strenuous work environment.

Insurance Benefits

The last tip, and probably most important one, is offering a complete insurance benefit package for you crew. While money is important to sustain your life, without your health you won’t have a life to live. Sailing around to world, going from country to country, leaves those who work on board at risk if something ever happened to them. Where would they go? Who would they talk to if they didn’t speak the language? Not having to worry about paying what could be thousands of dollars for an emergency medical situation can be the ultimate benefit for a yacht crew member. Having other coverage such as benefits for lost wages, routine care, dental and vision are also key components to providing a complete package.

Having proper insurance is important whether you are at sea, or docked at a shipyard. MHG is your specialized broker when it comes to crew insurance. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about yacht crew insurance or travel insurance, please contact us at +1 954 828 1819 or +44 (0) 1624 678668 or visit us online at mhginsurance.com. 

Many people in the insurance industry work hard to avoid the bad reputation that insurance typically carries. However, people often jump to negative conclusions about anything involving insurance. Time and time again, we come across people who have the wrong idea of what an insurance broker is and why they are actually advantageous to the consumer. We have heard they are a waste of time, waste of money, and only care about making their commission. Being a dedicated group of insurance brokers, we can tell you that those descriptions are often false! Everyone is entitled to their own opinion, but when we hear information that is incorrect, it encourages us to step in. Do you know what an insurance broker does?

If you know the answer to, then you are already aware of all the benefits of using an insurance broker. If not, learn why you should be using one. Take the time to find a quality, reputable broker to work with you in fulfilling your insurance needs. Not only will it be time well spent in the beginning, but it will also serve you well for the entire time that you have insurance needs, whether you are working on a yacht or wherever your travels may take you.

Brokers Can Offer More of a Selection

One benefit of an insurance broker is the selection of policies and plans. Typically, brokers can help you select insurance from a variety of different companies. Different insurance companies offer different plans, so having access to plans from multiple companies can afford you the opportunity to find the coverage that fits you best.

Also, depending on the insurance brokerage they may sell different types of insurance, allowing you to have a one stop solution for all your insurance needs.

Brokers Do Much More Than Sell Insurance

While brokers may act as the middle man between you and the insurance company, they can be so much more than that. An insurance broker will conduct research for you, file and assist you with the claims process, and work to get you the best coverage option for your situation. Often times a broker has direct connections with decision makers at the insurance companies so you may not have to sit on a 1-800 line for a long time, only to learn someone doesn’t have the authority to help you. Brokers also know which carriers provide consistent service, allowing you to avoid companies that may not deliver the level of care that you deserve at time of claim.

We Work for You

As brokers, we do not work for any insurance company, we work for you! Our goals are to please you, and make sure all you questions and concerns are handled. If you think about it, with all the benefits of using an insurance broker, it is certainly better than just going out and buying a policy from an insurance agent. Will an agent fight for you and your best interests?

Having proper insurance is important in every aspect of life. Whether you are at sea needing international coverage, looking for proper life insurance coverage, going on a vacation, etc. MHG is your specialized broker. Our insurance specialists have the knowledge and experience to find the policy that works best for you. If you are interested in purchasing, or have any questions about marine crew insurance, travel insurance, U.S. life and health, expatriate insurance, or property and casualty, please contact us at

or visit us online at mhginsurance.com.